Privacy Policy for The Jacket Indoor Golf & Sports Bar

Welcome to The Jacket Indoor Golf & Sports Bar (“The Jacket”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thejacketindoorgolf.com/ (the “Site”), book a bay, become a member, visit our facility, or otherwise interact with us. By using our services or the Site you consent to the terms of this policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information You Provide.

When you register for a membership, book a bay, sign up for our email or SMS list, submit a contact form, or engage in lessons or events, we may collect your name, email address, phone number (including for SMS), mailing address, date of birth, payment information (processed via third-party), membership information, club rental preferences, party or corporate-event details, and other information you provide directly to us.
If you provide feedback or reviews, those may include personal information.

b) Information Automatically Collected.

When you visit and interact with our Site, we may automatically collect usage information (e.g., IP address, device type, browser type, operating system, referring/exit pages, clickstream data, date/time stamps, cookie identifiers).
We may also use cookies, web beacons, analytics tools, and similar technologies to collect information about your browsing behavior.

c) Third-Party Information.

We may receive information about you from our booking system partners, membership platform, payment processors, or marketing partners.
We may also collect publicly-available information and combine it with other information we collect.

2. How We Use Your Information

We may use your information for the following purposes:

To provide, operate, and maintain our services, including bay reservations, membership programs, lessons, events, club-fitting, food & drink orders, and other entertainment services.
To process payments and fulfil your bookings, memberships, or event requests.
To communicate with you about your account, reservations, membership status, changes to our services or policies, and other transactional matters.
To send you marketing communications (via email, SMS) about promotions, offers, events, updates, and membership benefits — where permitted by law and where you have opted-in to receive such communications.
To personalise your experience at the facility (e.g., member discounts, family access, access rights) and on the Site.
To monitor, analyse, and improve our Site, services, and marketing; to detect, prevent and respond to fraud, security issues, and other risks.
To comply with legal obligations or exercise or defend legal claims.

3. SMS Messaging & Text Communications

We may send you SMS/text messages (to the mobile number you provide) for marketing, updates, reminders, alerts, or other communications related to our services — only if you have explicitly opted in to receive them.

You will provide prior express consent to receive SMS messages. We will clearly identify our business and provide a way to opt-out. :contentReference[oaicite:1]{index=1}
You may opt out at any time by replying “STOP” (or other provided keyword) or via the unsubscribe mechanism in the message. We will honor your opt-out promptly. :contentReference[oaicite:2]{index=2}
We ensure SMS messages include clear sender information, how to contact us, and how to stop future messages. :contentReference[oaicite:3]{index=3}
If you have not opted in, we WILL NOT send you promotional SMS messages. Sending unsolicited texts without consent is restricted under US law such as the Telephone Consumer Protection Act (TCPA). :contentReference[oaicite:5]{index=5}
Standard message and data rates may apply; message frequency varies. You may receive transactional or relationship messages even if you opt out of marketing texts.

4. Disclosure of Your Information

We may disclose your information as follows:

To our service providers, contractors, and partners (e.g., booking systems, membership platforms, payment processors, marketing providers, analytics providers) who perform services for us.
To event organisers, corporate / private-event hosts with whom you register, when relevant.
To comply with legal or regulatory obligations, to respond to lawful requests, to protect our rights, property, or the safety of our customers or others.
In connection with a business transaction such as a merger, acquisition, sale of assets, or financing—subject to confidentiality protections.
With your consent, or as otherwise described in this policy.

5. Cookies and Tracking Technologies

We and our third-party service providers may use cookies, web beacons, tracking pixels, and similar technologies to collect information and track use of the Site and our services. You can manage cookie preferences via your browser settings or opt-out of certain tracking technologies as described in our Cookie / Tracking – [link to Cookie Policy if separate].

6. Your Choices & Rights

Depending on your location and applicable law, you may have the following rights:

To access, correct, update, or delete your personal information.
To opt out of receiving promotional communications from us (via unsubscribe link in emails, reply STOP to SMS, or similar mechanism).
To object to or restrict certain processing of your information.
To request portability of your information.
To withdraw your consent where we rely on consent for processing.
If you are in the European Economic Area (EEA) or the UK, you may have additional rights under GDPR.
To opt out of targeted advertising (via industry-opt-out mechanisms).

To exercise these rights, please contact us at the contact information below. We may ask you to verify your identity before responding.

7. Security of Your Information

We implement commercially reasonable physical, technical, and administrative safeguards designed to protect your personal information. However no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Retention of Your Information

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When retention is no longer necessary, we will securely delete or de-identify your information.

9. International Transfers

If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the U.S. or other countries. By using our services, you consent to such transfers under applicable law.

10. Children’s Privacy

Our services are not directed to children under the age of 13 (or higher age if required by your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child without parental consent, please contact us and we will take steps to delete the information.

11. Links to Other Sites

Our Site may include links to third-party websites, applications, or services not owned or controlled by us. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our Site with the “Last Updated” date. If changes are material, we may provide additional notice (e.g., email). Your continued use of our services after those changes constitutes your consent to the updated policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your information, please contact us:

The Jacket Indoor Golf & Sports Bar
2000 Matlock Rd, Ste 100
Mansfield, TX 76063
Phone: (682) 400-8055
Email: [Insert your designated privacy/contact email]

Thank you for trusting The Jacket with your information. We’re committed to protecting your privacy while delivering an exceptional indoor golf and entertainment experience.